Where to Buy

Customer Service Survey

How Did We Do? We Value Your Feedback!

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We understand that dealing with a product issue can be frustrating. While our manufacturers adhere to strict testing protocols, occasional faults can unfortunately occur.

Our primary goal is to resolve your warranty claim efficiently and to your satisfaction. Your feedback is crucial in helping us refine our processes and continue to provide the best possible service.

Please take a few moments to share your experience with your recent Warranty claim:

Our Online Warranty Claim Process:

How easy and straightforward was it to submit your warranty claim online?
Very Difficult Very Easy
(Scale: 1 = Very Difficult, 10 = Very Easy)

Keeping You Informed:

How well did we keep you updated on the progress and status of your claim?
Not Informed At All Very Well Informed
(Scale: 1 = Not Informed At All, 10 = Very Well Informed)

Resolving Your Claim:

How satisfied are you with the resolution offered for your Warranty claim?
Very Unsatisfied Very Satisfied
(Scale: 1 = Very Unsatisfied, 10 = Very Satisfied)

Did Site Inspection Occur?

Site Inspection
If a representative visited your home for an inspection, how would you rate their professionalism and communication?
Very Poor Excellent
(Scale: 1 = Very Poor, 10 = Excellent)

Overall Experience:

Overall, how satisfied are you with the way we handled your warranty claim, from start to finish?
Very Unsatisfied Very Satisfied
(Scale: 1 = Very Unsatisfied, 10 = Satisfied)
We strive to turn a challenging situation into a positive experience.

If you were happy with how we managed your claim, we'd be grateful if you could share a few words we could use as a testimonial on our website.

Your Permission:

We'd love to share your feedback!

Do we have your permission to use your comments and survey results on our website and other marketing materials?
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