NewTechWood Warranty
Safeguard Your New Investment
Experience Peace of Mind With NewTechWood’s Limited Warranty
25 Year Limited Residential Warranty
Have peace of mind knowing NewTechWood is covered by a 25-year limited residential warranty.
What is covered by the NewTechWood Warranty?
The warranty protects you if your NewTechWood product suffers from a material manufacturing defects and stain & fade resistance, subject to the limitations and qualifications set out in our warranty document.
It does not cover for wear and tear, poor maintenance, static and non-compliant installation.
To ensure the best life of your NewTechWood product:
- Ensure your installer follows the Installation Guidelines for the particular product
- Follow the Care & Maintenance guidelines
You can view our NewTechWood manufacturer’s warranty below.
Please note: If you have any queries about installation please contact your supplier BEFORE proceeding with the installation so the product is installed for optimum life time.
Do You Have a Question For Us?
Frequently Asked Questions
Do you need to lodge a Warranty Claim?
Will NewTechWood engineered timber last forever?
Not forever, but it sure feels like it! NewTechWood uses only the highest quality materials for engineering its composite timber boards. Years of engineering have been spent to ensure the correct blend of components go into NewTechWood products. NewTechWood will hold up to the test of time.
Does NewTechWood have a warranty?
Yes! There is a 25-Year Limited Residential Warranty, a 10-Year Limited Commercial Warranty, and a 25-Year Limited Stain Warranty.
Refer to the Warranty document for the conditions, and for claim procedure. It can be downloaded from the website.
Will NewTechWood composite timber fade because of exposure to the sun?
NewTechWood’s superior technology gives the boards great Ultra-Violet resistance. When installed, cared for and maintained properly in the residential exterior deck environment, NewTechWood products provide fade resistance. However, no material is fade proof, especially when the materials are exposed to years of UV Exposure and the elements.
NewTechWood warrants that the boards are resistant to colour change from light and weathering exposure as measured by colour change in excess of 5 Delta E (Hunter) units (which is the accepted industry standard.)
Further references: Care & Maintenance Guide; Warranty.
Can Low-emissivity (Low-E) glass affect NewTechWood products?
E-glass can cause excessive heat build-up on surrounding surfaces. The damage caused by the reflected beam of highly concentrated sunlight reflecting off the window also affects other things in its path, such as cars, other painted surfaces, artificial grass, and other plastic containing products, including vinyl cladding.
Even people exposed for more than a short time have felt discomfort and have to move away. The potential for burns exists, and eye damage is also a risk. One way to stop these potentially dangerous reflections from damaging your surrounds is to apply an anti-reflective window film on the outside of the e-glass window.
NewTechWood customers that have concerns about possible damage by Low-E glass should contact the manufacturer of the product which contains the Low-E glass for a solution to reduce or eliminate the effects of reflected sunlight.
Note: If the NewTechWood product comes into contact with extreme heat sources, over 120 degrees C, directly or indirectly, this will void the Warranty.
Are NewTechWood deck boards prone to static (static electricity)?
Like all co-extruded composite decking products, NewTechWood boards may occasionally experience a build-up of static electricity under certain environmental conditions.
Static is generally more likely to occur in areas with low humidity or dry weather and may also be influenced by factors such as the type of subframe materials used, particularly if they include metal components like balustrades. These conditions are outside of NewTechWood’s control and, as such, static build-up is not covered under warranty.
If static becomes noticeable, it can often be reduced with an anti-static spray (e.g., ACL Staticide or similar products). These water-based solutions may need to be reapplied after rain or prolonged exposure to the elements. Alternatively, insulating key contact points, such as balustrades or door handles, with a UV-resistant, outdoor-grade clear coating can help create a longer-term barrier. Multiple applications may be required for the best results.
In most cases, any static build-up will naturally diminish over time as the decking surface settles and wears in.
What NewTechWood Customers Have To Say
Just wanted to let you know what an awesome job Conrad (installer) did on my decking. I’m so very pleased with it.
Thank you all, as well for all your assistance with the warranty process.
We do appreciate your consideration in this warranty matter, and the way you have handled it has been admirable.
As we move forward with new projects, I will certainly let others know about the way your company honours its warranties.
Throughout our experience, we were genuinely impressed by the level of professionalism demonstrated by everyone involved. The entire warranty claim process was handled with care and efficiency, and we felt well informed at every stage.
The team showed strong product knowledge and a real understanding of our situation, which made a big difference. The resolution was managed smoothly and professionally, and we’re extremely satisfied with the outcome.
Overall, a seamless and well-handled experience that reflects the high standards of the company.
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