FAQS – Frequently Asked Questions

Yes! NewTechWood’s fully capped colour technology coats the boards with a high stain, scratch, and fade resistant layer. In addition, the boards are waterproof, so there is no need for any labour that would be necessary with regular timber. Normal sweeping and cleaning is still necessary to clean off debris and dirt.

NewTechWood’s superior technology gives the boards great Ultra Violet resistance. Newtechwood have tested direct UV on our boards for hundreds of hours with minimal change.

Due to varying climatic conditions in different countries, joist spacing’s may vary. In Australia we recommend a 450mm joist spacing for solid decking boards and 350mm spacing for hollow boards.

Not forever, but sure feels like it! NewTechWood uses only the highest quality materials for engineering its composite timber boards. Years of engineering have been spent to ensure the correct blend of components go into NewTechWood products. NewTechWood will hold up to the test of time.

In the short term it does. However when you compare the maintenance, material, time and labour cost on traditional timber decks every year the costs really add up. In less than three years, you will be able to see all the time and money you would have saved by using NewTechWood composite timber.

Yes! You can cut, nail, drill, screw, and rout NewTechWood with standard woodworking tools. The density of NewTechWood is greater than timber that’s why we recommend using carbide tipped blades and bits.

Yes! NewTechWood has mould inhibitors that prevent mould growing on the inside of the board. Surface mould can still happen, however, it will never penetrate the board itself.

NewTechWood decking boards will get hotter than timber in direct sunlight. It is comparable to concrete on a hot day. Consumers should test the product in barefoot scenarios to ensure suitability.

Yes! NewTechWood decking has grooved boards, which are designed specifically to be fixed using the NewTechWood “Hidden Fastener System”.

Yes! There is a 25-Year Limited Residential Warranty, 10-Year Limited Commercial Warranty, 25-Year Limited Stain Warranty.

NewTechWood has an outer capping of polymer that encapsulates the board in an impermeable layer of protection that provides scratch, stain and fade resistance. Normal activities incurred in day to day living will not scratch your NewTechWood decking.  However, like timber, or any other surface, excessive activities will damage the surface.  Skateboarding, dragging heavy furniture, dancing in stiletto heels are some of the activities which may cause the capping to scratch, abrade or chip.  To ensure your deck looks as good as new for as long as possible, we recommend fixing pads under your outdoor chairs to stop the constant dragging wearing away the capping over time. Unlike timber decking, composite decking cannot be sanded back.

Absolutely. Our product is manufacturer certified AND we have had our NewTechWood tested right here in Perth, Western Australia, following the recent asbestos scares in the building industry.

It is recommended that you apply a clear sealant to any exposed ends or cut edges to protect against moisture and swelling.

NewTechWood is an American, family-owned company which began in Houston, Texas. They then built their own, quality controlled, manufacturing plant in China. The American owners now manage the complete manufacturing process on site. (Manufacturing in China enables them to provide top quality products at an affordable price.)

Whether or not any building product meets an Australian building standard depends on the application and the class of building on which it is being installed. For this reason, it is best to consult your architect, or Planning Officer at your local authority for the particular standard(s) you need to meet. This will determine how it is to be constructed/used to ensure it meets the required Standard(s).

BAL Fire ratings and energy efficiency ratings are not absolute values specific to a particular product, but apply to the way in which the product is installed, or the system of building in which the product is an element.

NewTechWood Decking has a BAL 29 bushfire rating, but with NewTechWood Cladding, fire rating is pending. It currently does not have a rating, but may be able to be used with an engineered, fire-rated system in place.

Refer to the Materials Safety Data Sheet, downloadable here:  https://newtechwood.com.au/technical-information/

YES.  The Warranty will be void if the deck is not installed using NewTechWood’s hidden clip system in accordance with the Installation Guidelines. The clip system is designed to allow the boards to expand and contract. If you screw down the boards, there is no allowance for this expansion and contraction movement.

All WPC (wood plastic composite) expands and contracts in varying temperatures.  The NewTechWood clips allow the boards to move accordingly, so that your deck will last for many, many years.

All composite decking can be prone to some level of static. In fact, static build-up is a natural occurring phenomenon that can occur with many plastic products. Dry and windy environments or higher altitudes with lower humidity may make this even more apparent; this all varies depending on the climate and age of the decking. Also, some people are more susceptible to static shocks than others. It is similar to the charge you may receive off your car door on a dry day.

It may be a good idea to avoid metal railing and chairs as static shocks might occur more often. If you are prone, a potential way to lower the amount of static shocks occurring is to apply an anti-static product on your deck or use anti-static mats before doorways.  NewTechWood’s products have been tested against EN 1815 – Assessment of Static Electrical Propensity and have received values under the maximum standard of 2Kv.